Operations Manager
Hybrid - US
Operations Manager
Full Time • Hybrid - US
Benefits:
- Competitive salary
- Flexible schedule
- Free uniforms
- Training & development
This is the PERFECT career for animal lovers who desire to make a real difference in the lives of pets and their families. We are looking for a full or part-time OPERATIONS MANAGER who is excited to support a growing mobile pet grooming business.
Benefits/Perks
- Be a part of building a growing business
- Competitive salary & flexible schedule (part-time to full-time option available)
- Personal vehicle mileage reimbursed
- More benefits to come as we grow!
Company Overview
Founded in Australia in 1996, Aussie Pet Mobile (soon to be Bark & Mane) established its global headquarters in the United States in 1999 and has grown to become the number one franchised brand in mobile pet grooming worldwide. Our mobile pet grooming van is custom-designed with air conditioning, heat, electricity, and water, and relies on no outside electrical or water hookups. We are environmentally friendly! The van’s spacious interior helps pets maneuver easily and enhances the groomer’s ability to ensure all of the pet’s needs are met. Aussie Pet Mobile is 100% cage-free, one-on-one attention in the comfort of our client’s driveway.
Job Summary
We are seeking an Operations Manager to help lead day-to-day operations. This person will solve problems in real time, support our grooming team, keep the fleet operating smoothly, and ensure customer satisfaction leading to repeat business and referrals.
The ideal candidate has an “owner mindset”; an operator who takes initiative, builds structure, and brings solutions. This is a hands-on role for someone who is highly organized, people-and-service-oriented, and excited to help scale a premium service business.
General Responsibilities
- Very reliable
- Loves animals
- Excellent customer service skills
- Relationship building skills
- Excellent listening skills
- Team player
- Clean driving record
Daily Operations
- Resolve real-time issues involving appointments, customers, vans, or staff
- Serve as first point of escalation for customer service and same-day operational decisions
- Support dispatch operations, routing quality, and schedule flow
- Provide backup dispatch coverage as needed
Fleet / Supply / Field Support
- Restock vans and manage supply inventory
- Manage semi-weekly van cleaning, reset, and readiness
- Schedule and track preventative maintenance and repairs
- Troubleshoot van issues and respond in the field when needed
Team Support
- Build trust with groomers and support day-to-day team needs
- Reinforce company standards, SOPs, and communication expectations
- Assist with hiring logistics, onboarding, and future staffing growth
Growth / Projects
- Support implementation of pricing updates or operational changes
- Help drive Google review growth initiatives
- Coordinate local marketing efforts and partnerships
- Improve workflows, systems, and administrative processes
Performance / KPIs
- Support performance goals tied to revenue, client satisfaction, van utilization, and employee retention
- Identify operational bottlenecks and recommend improvements
Required Qualifications
- 5+ years of operations, office management, dispatch, service management, hospitality, or similar experience
- Strong organizational and project management skills
- Excellent communication and customer service skills
- Comfortable handling multiple priorities in a fast-moving environment
- Strong attention to detail and accountability
- Ability to work independently with sound judgment
- Comfortable learning and using scheduling / dispatch software systems
- Valid driver’s license and clean driving record
- Pet industry experience a plus
Flexible work from home options available.
Compensation: $25.00 - $30.00 per hour
At Aussie Pet Mobile, we pride ourselves on our innovative pet mobile design, solar panels, heated HydrobathTM, and our Aussie Pet Mobile grooming service which assures a complete and comfortable experience for each pet. We are eco friendly van and consider the safety of our pets and groomers to be our top priority. We would love to have you join our team and work with us to keep our country’s pets cute and clean!
The positions on this website, unless otherwise indicated, are posted by Aussie Met Mobile® franchisees. Aussie Pet Mobile® franchises are independently owned and operated businesses and if you accept a position with a Aussie Pet Mobile® franchisee, you are employed by that franchisee, and not by franchisor HFC Aussie Pet Mobile, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Aussie Pet Mobile LLC and its parents and affiliates have no input or involvement in such matters. HFC Aussie Pet Mobile LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Aussie Pet Mobile® franchisee posting the position.
If you do not see a position available at your local Aussie Pet Mobile, you can contact our local business owners directly. See our list of locations here: https://aussiepetmobile.com/aussie-pet-mobile-locations/
(if you already have a resume on Indeed)
Or apply here.
Paid Training
PTO
Fuel Cost Covered
Supplies/Tools Provided
Great Benefits Package
Appointment Schedule Managed by Office
Competitive Compensation - Commission & Tips
We provide a Mercedes-Benz Van fully equipped with air conditioning, hydrobath and a grooming salon.