Dispatcher (Hybrid)
Part Time • Hybrid - US
Responsive recruiter
Replies within 24 hours
Benefits:
- Retirement Plan
- Employee discounts
- Opportunity for advancement
- Paid time off
Job Summary
A mobile grooming dispatcher is responsible for selling mobile grooming services by highlighting convenience, one-on-one services, cage-free environments, and easy booking. They will coordinate and manage the scheduling of appointments for mobile pet groomers, handle customer communication, optimize travel routes, and ensure the smooth operation of daily tasks. This role involves assigning groomers to customer locations based on availability and proximity, maintaining accurate records, and resolving any scheduling issues that arise.
We Offer
A mobile grooming dispatcher is responsible for selling mobile grooming services by highlighting convenience, one-on-one services, cage-free environments, and easy booking. They will coordinate and manage the scheduling of appointments for mobile pet groomers, handle customer communication, optimize travel routes, and ensure the smooth operation of daily tasks. This role involves assigning groomers to customer locations based on availability and proximity, maintaining accurate records, and resolving any scheduling issues that arise.
We Offer
- Retirement Plan
- Paid time off
- Paid ongoing training
- Partial work from home
- Potential for full-time position
Responsibilities
- Customer Service: Handle incoming calls, comfortable plus selling, schedule appointments, and address customer inquiries regarding mobile grooming services.
- Appointment Scheduling: Use scheduling software to efficiently book appointments based on customer availability, groomer schedules, and geographical location.
- Route Optimization: Plan efficient daily routes for groomers, minimizing travel time and maximizing productivity.
- Communication with Groomers: Relay appointment details, special requests, and updates to groomers clearly and promptly.
- Data Management: Maintain accurate customer records, including pet information, contact details, and grooming history.
- Conflict Resolution: Resolve scheduling conflicts, address customer concerns, and manage potential issues with groomers.
- Owner Support: Provide occasional in-field support assisting with local tasks and van related issues.
Qualifications
- Exceptional communication and interpersonal skills to interact effectively with customers and groomers.
- Strong organizational and time-management abilities to handle schedules.
- Customer service orientation with the ability to resolve inquiries and problems promptly.
- Prior experience in the grooming or pet industry a plus.
- Must live in Chicago Western Suburbs area.
Technology and Availability
- Must have a reliable computer, smartphone, internet access and a car.
- Must be able to work Saturdays (dispatching all day).
- Flexible for additional hours weekdays (Monday-Friday) and during absences or peak times.
- Availability for daytime training (Mon-Fri) required initially.
Aussie Pet Mobile Overview
- Founded in Australia in 1996, Aussie Pet Mobile established its global headquarters in the United States in 1999 and has since grown to become the world's leading mobile pet grooming franchise.
- Our custom-designed mobile pet grooming vans come equipped with air conditioning, heating, electricity, and water—without the need for external hookups. We prioritize eco-friendliness and provide a spacious, comfortable environment for pets to move freely, allowing groomers to focus on each pet’s individual needs.
- At Aussie Pet Mobile, we offer a 100% cage-free, one-on-one grooming experience—all in the convenience of our clients' driveways.
Awards and Recognition
- Entrepreneur's 2024 Franchise 500: “Best of the Best” Franchises
- FranServe’s FRAN-TASTIC BRANDS 2024
- Top 500 Franchises on Entrepreneur’s 2024 Franchise 500
At Aussie Pet Mobile, working here isn’t just a job—it’s a community where we come together for the love of pets.
Apply now to start a career that loves you back!
Flexible work from home options available.
Compensation: $17.00 per hour
At Aussie Pet Mobile, we pride ourselves on our innovative pet mobile design, solar panels, heated HydrobathTM, and our Aussie Pet Mobile grooming service which assures a complete and comfortable experience for each pet. We are eco friendly van and consider the safety of our pets and groomers to be our top priority. We would love to have you join our team and work with us to keep our country’s pets cute and clean!
The positions on this website, unless otherwise indicated, are posted by Aussie Met Mobile® franchisees. Aussie Pet Mobile® franchises are independently owned and operated businesses and if you accept a position with a Aussie Pet Mobile® franchisee, you are employed by that franchisee, and not by franchisor HFC Aussie Pet Mobile, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Aussie Pet Mobile LLC and its parents and affiliates have no input or involvement in such matters. HFC Aussie Pet Mobile LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Aussie Pet Mobile® franchisee posting the position.
If you do not see a position available at your local Aussie Pet Mobile, you can contact our local business owners directly. See our list of locations here: https://aussiepetmobile.com/aussie-pet-mobile-locations/
(if you already have a resume on Indeed)
Or apply here.
Paid Training
PTO
Fuel Cost Covered
Supplies/Tools Provided
Great Benefits Package
Appointment Schedule Managed by Office
Competitive Compensation - Commission & Tips
We provide a Mercedes-Benz Van fully equipped with air conditioning, hydrobath and a grooming salon.